TTG Incontri 2011
From left to right: Marlee Iverson, Annalisa Mereghetti, Maureen Droz, Nancy Richardson, Rita Greene Bellardo, Mathias Jung & Jayne Buck
Rocky Mountain International
News
Welcome to the RMI e-Newsletter, we hope you like the format. If you are not contacted via email about the newest newsletter being posted, and would like to be added to our mailing list, please contact Nancy Hall at nhall@rmi-realamerica.com. Find e-Newsletter archives here.
Rocky Mountain International e-Newsletter
Volume E7, Issue 3, Winter 2011
World Travel Market a Great Success
By Kim Birrell
From left to right: Jim Hagen, Martin Roberts, Kim Birrell, Marlee Iverson, Rita Greene Bellardo, Nancy Richardson, Maureen Droz, Paul & Nancy Cline, & Michelle ThomsonWorld Travel Market was held in London's Excel Centre from November 7-11 and the four RMI states were represented by Maureen Droz of South Dakota, Rita Greene Bellardo of Wyoming, Marlee Iverson of Montana, and Nancy Richardson of Idaho. Tourism Directors Diane Shober from Wyoming and Jim Hagen from South Dakota were also present. The participation of co-exhibitors Michelle Thomson of Rapid City CVB and Paul and Nancy Cline from the Heart Six Ranch in Wyoming meant additional exposure for our region. The state representatives attended World Travel Market for the first time since 2008. It was time for the states to return to this most important trade event in the UK. Tour operators were anxious to meet the states in person since some had last seen them on the UK Mission in October 2010.
The RMI booth was located in the Discover America Pavilion. Again this year tour operators and media made appointments in advance and this was almost certainly due to the states’ presence. We had 62 leads this year, same as last year, but this was an increase over both 2008 and 2009. The quality of the meetings was very high, many addressing specific needs or questions. It is clear that many tour operators have become much more familiar with our region over the last few years, and many want more ideas of ways to expand itineraries or offerings for their clients, and they greatly value what our region offers their clients. We also met with tour operators who are new to our region.
Overall, the feedback from operators was positive. Despite the prolonged economic recovery in the UK, business to our region is quite good for some and certainly better than business to regions like North Africa and the Eurozone. We continue to see the trend of tour operators who want to move into our region for the first time. We met with several who are setting up new programs and need the states’ assistance with specific itineraries and routings. Most of these are specialist operators who our region relies on to a great extent.
World Travel Market is one of the largest travel trade shows in the world, and the largest in the UK, with over 5,000 exhibitors and about 47,700 visitors over the four days. This was the 32nd year of this event.
UK Training was a Valuable Addition
By Kim Birrell
The states set aside time after WTM on Thursday to offer training to UK tour operators. Thursday is traditionally a slow day at WTM, with students attending, and this year was no different, perhaps even slower. The four state representatives visited the offices of Bon Voyage and American & Worldwide Travel and trained a total of 13 staff on our region. The states answered specific questions from sales staff about our region and distributed information. An important part of both previous UK sales missions was training. It is greatly valued and often requested by tour operators. This was determined to be a much better use of time than attending WTM on the final day. The states also visited Mike and Rosie Easton of Just America to update them on what's new in the region.
RMI Website gets Facelift
By Mathias Jung
Rocky Mountain International has revamped its official company website, www.RockyMtnIntl.com. The site now offers easier navigation and enhanced content, including a wealth of information about who we are, what we do and how to be successful marketing tourism internationally.
We’ve added a tremendous amount of beneficial content including inbound overseas visitation statistics, show recaps, helpful articles, market trends and RMI TRIP Reports. Visitors to the site can take advantage of RMI’s 20 years of experience working in the international inbound tourism marketing industry. Click here to browse the site.
If you have feedback or questions about the new website, please contact Mathias Jung at mjung@rmi-realamerica.com or 307-637-4977 x 202.
Check out our Overseas Websites:
Promoting the Real America in Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, Italy and UK!
RMI UK - www.rmi-realamerica.com
RMI Germany - www.rmi-realamerica.de
RMI Benelux - www.rmi-realamerica.nl
RMI France - www.rmi-realamerica.fr
RMI Italy - www.realamerica.it
Social Media Roundup
RMI is now on YouTube, Facebook and Twitter. Connect with us today!
Suppliers’ Corral
RMI Roundup in Buffalo
By Kim Birrell
Roundup 2012 is coming to Buffalo, Wyoming. This year’s Annual RMI Roundup is being held in this small town in northeastern Wyoming, located at the intersection of Interstates 25 and 90. It’s on the way between Yellowstone National Park or Cody and Mount Rushmore and the Black Hills of South Dakota. This lesser known area is full of ranches, mountains, beautiful scenery, historic attractions and numerous recreational opportunities. It is sure to be of great interest to overseas tour operators who currently are looking for additional attractions and destinations in our region.
According to Buffalo’s website, Buffalo's main street has more than a dozen historic buildings, including the Occidental Hotel where Owen Wister's Virginian finally "got his man." The impressive Jim Gatchell Museum has over 15,000 artifacts from the American Old West. Many other Wyoming historical sites are just a short drive from Buffalo including Fort Phil Kearney, Fetterman's Massacre Site, Wagon Box Fight and the infamous "Hole in the Wall"- the hideout of Butch Cassidy and the Sundance Kid along with the rest of the "Wild Bunch."
Although not all these sights will be accessible during the Roundup, this area has many attractions that make it worth including in tour operator’s offerings to their clients. The Roundup concept is meant to educate tour operators about the sights, attractions and lodging available and is a great opportunity for them to see for themselves what is available and to meet the people who own these products or who will book it for them. For Buffalo, this means a unique opportunity to show off not only their town, but also area ranches and historic sights.
Suppliers from our region will have the chance to meet one-on-one with all tour operators present as well as receptive tour operators. There will also be opportunities to meet informally during lunch and dinner. Establishing trust is essential when working in these overseas markets, and social interactions are important to building relationships with tour operators. It can take time to establish yourself in these markets but is worthwhile once they include your product in their offerings. Working with receptives is also key in our region so take advantage of your meetings with receptives to establish yourself as someone they can also trust. Listen to what the operators’ needs are but don’t be afraid to ask them what their clients need or how your product might fit into their offerings. Also educate yourself in advance about their offerings so you can be prepared to make suggestions on how to improve the experience their clients have in our region. Connect with other local suppliers and be prepared to work together to promote your area. Remember to meet with your state tourism representative to update them on your product.
We are excited to have new video of the most recent Roundup held in Rapid City in February 2011. There are interviews of several participants, suppliers and tour operators, and this has been posted on our website. Please view the video because this will give first time suppliers and tour operators a good idea of what they can expect when they attend. View the video on our Roundup page. (Special thanks to Scott Howard of South Dakota ‘s Department of Tourism for all his hard work on this video.)
We hope to see you at Roundup in Buffalo! Remember, this is one of the most cost effective international marketing events you can participate in. The tour operators attending are specially chosen because they either are interested in expanding to our region, or already sell our region. They want to learn more about it because demand from their clients for our region is high. Many are niche operators who are asked by their clients to create unique itineraries. Roundup is for those suppliers who already work internationally and for those who want to test it out and see if it will work for them. Take advantage of this opportunity to reach the overseas market, right here in our region.
Recognizing RMI's Official Partners
Our partners make it happen!
Official Marketing Partners:
Buffalo Bill's Cody/Yellowstone Country
Yellowstone National Park Lodges
Rapid City CVB
Visit Cheyenne, the Convention & Visitors Bureau
Southwest Idaho Travel Association (SWITA)
Mall of America®
Official Gateway Cities:
Denver, CO
Minneapolis/St. Paul/Bloomington, MN
Chicago, IL
Official Receptive Tour Operator:
Rocky Mountain Holiday Tours
America 4 You
Mega Fam Recap
By Mathias Jung
The RMI Mega Fam proves to be one of the best ways to showcase the region to those individuals that sell it as a holiday destination. This year, the Mega Fam featured the states of Montana and Idaho over 10 days of sightseeing, activities and product education.
The 2011 Mega Fam began in Whitefish, Montana with the arrival of 35 tour operators from Europe. Traveling throughout Montana and Idaho via motorcoach were five operators from Italy, five from the Netherlands and Belgium, eight from France, four from the UK and nine from Germany, Switzerland and Austria. In addition to that group, official RMI Receptive Tour Operators Rocky Mountain Holiday Tours and America 4 You, along with RMI staff and state tourism representatives from Idaho, Montana, Wyoming and South Dakota participated in the familiarization tour.
Flathead Lake, MT
The Mega Fam participants were a great mix of owners, directors, product managers, and sales and booking staff from tour operators throughout Europe. These travel professionals were targeted because they currently feature the states of Idaho and/or Montana and either wanted to increase their knowledge of the area or to add product based on this trip.
The group began their tour in Whitefish on Saturday, September 17th with a variety of outdoor activities in the area and overnight at Grouse Mountain Lodge. The following day was spent on historic red jammer busses touring the impressive Glacier National Park and, despite some bad weather conditions, it was a favorite of the trip. A boat ride on Flathead Lake, tours of The People’s Center and Ninepipes Museum, along with free time in Missoula were highlights on Monday. To conclude the Montana portion of the Mega Fam, participants were treated to a scenic raft trip, a hike or a tour of the Smokejumper Visitor Center in the Missoula area before crossing the border into Idaho.
Dog Bark Park, Cottonwood, IDOnce in Idaho, the group arrived for dinner and entertainment at Clearwater River Casino in Lewiston. Moving south down the western part of Idaho, the group visited the Wolf Education and Research Center, followed by a stop at Dog Bark Park and lunch at historic Keuterville. After a scenic trip up the gondola to the top of Brundage Mountain, dinner was enjoyed in McCall at the Pancake House. Now Thursday, the 56-passenger motorcoach made its way down the Hells Canyon Scenic Byway for a very enjoyable Jet Boat tour with Hells Canyon Adventures. Finishing off the 2011 Mega Fam, the group was treated to horseback riding, whitewater rafting and zip lining in the Boise area before a dinner and a play at the Idaho Shakespeare Festival and a night in downtown Boise.
Official RMI Gateway cities Chicago, IL, Denver, CO and Minneapolis/St. Paul/Bloomington (MSPB), MN hosted Pre and Post Fams in conjunction with the 2011 Mega Fam. Seven tour operators visited Denver prior to the Mega Fam, while six and three operators toured Chicago and MSPB, respectively.
Special thanks to Marlee Iverson, Travel Trade Manager for the Montana Office of Tourism and Nancy Richardson, International Tourism Specialist for Idaho Tourism who developed the 2011 Mega Fam program and guided the group through their respective states.
Thanks to official RMI Partner Southwest Idaho Travel Association (SWITA), who made major contributions to the Idaho portion of the trip. RMI would like to extend our gratitude to our Gateway City partners Visit Denver, Choose Chicago and the tri-cities of Minneapolis/St. Paul/Bloomington as well as the local state suppliers who gave their support for 2011 Mega Fam.
The 2012 RMI Mega Fam will feature Montana and South Dakota.
TTG Incontri a Success
By Mathias Jung
For the second year in a row, the RMI group traveled to Italy for travel trade show TTG Incontri. After a successful first year with a Discover America Pavilion at TTG, expectations were positive going into the 2011 edition. 41 leads were produced this year, which was an increase of 10 over 2010 figures.
In its 48th year, TTG Incontri is the most important international B2B event in the Italian travel industry and is considered a fundamental point of reference for the market. With its strict B2B format, TTG Incontri typically attracts over 35,000 professional operators, agents and buyers. More than 2,400 exhibiting companies and organizations are present along with more than 500 journalists registered every year.
The stable travel trade participation at the event shows the success that TTG is gaining in the Italian market, and perhaps the inclusion of a Discover America Pavilion last year played a part. 19 US-based exhibitors were present at TTG, including Rocky Mountain International who had an exceptional presence. The RMI booth, featuring Idaho, Montana, South Dakota and Wyoming along with Gateway City Denver and Official Receptive Operator Rocky Mountain Holiday Tours, had a very attractive booth that stood out next to other exhibitors in this pavilion. The product we have to offer is increasingly sought after in this market, when tour operators and travel agents are looking to provide an experience for their clientele that is unique and different from New York, California and/or Florida.
Beginning earlier in the month than in 2010, the trade show began Thursday, October 6th and continued through Friday, October 8th. Overall, the show ended up being a successful venture after a busy afternoon on Thursday and full day on Friday. Traffic was continuous throughout the day on Friday, especially in the afternoon and many solid, interactive meetings were conducted with tour operators and media alike. We were reacquainted with many companies who we met on previous Mega Familiarizations trips as well as some that were just on the recently finished fam through Montana and Idaho or attended a past RMI Roundup.
On Thursday evening, the RMI group was treated to a dinner hosted by TTG Incontri where the RMI group was one of only two USA exhibitors present at the exclusive event.
The next day continued with slow traffic in the morning, but increased throughout the day. Those participating were mainly looking for materials and itinerary ideas. Several great press leads were generated that have some solid potential for press fam tours and ensuing press exposure in the coming months and years. Materials were distributed, including maps, guides, and all supplemental state and Gateway City material. Many of the leads accumulated throughout the show require prompt and ample follow up.
TTG Incontri wrapped up on Saturday, where the show slowed down and remaining materials were distributed.
RMI Roundup Registration is Open
Don’t be left out. Register for the RMI Roundup in Buffalo today. The Marketplaces will be held at the Bozeman Trail Steakhouse & Convention Center, 675 E Hart Street in Buffalo. Marketplace 1 will be on Monday, April 30th and Marketplace 2 will be on Tuesday, May 1st. The Roundup covers both winter and summer product with two marketplaces. Register early as there is limited space in each marketplace.
For more information and registration form, click here.
Activities in Other RMI Markets
Billund, Denmark
Sponsored by tour operator Team BennsBy Barbara Stafford
The Scandinavian Mission
The FY2012 Scandinavian mission held this October was a whirlwind of meetings and events. The 5 states reps went non-stop for 6 days of the most aggressive mission schedule to date. This year we focused our efforts on Denmark and Sweden where several of the key tour operators who specialize in US Product are aggressively promoting our region to their client base. Barbara Stafford will be in Norway, Sweden and Denmark again in March meeting with key tour operators, media and Nordic airline representatives, to insure that our efforts in Scandinavia continue to thrive.
Itinerary for October Mission
Umea, Sweden (October 20, 2011)
AR Group: Meeting and Staff Trainings
Foretagsresor 1: Meeting and Staff Training
RMI Media Dinner 2Copenhagen, Denmark (October 21, 2011)
Vagabond Business to Business Event
Vagabond Travel Show: October 22 & 23, 2011Holstebro, Denmark (October 24, 2011)
Team Benns: Meetings and Staff Trainings
Rocky Mountain Showcase: Evening Event, Billund AirportAabyhoj, Denmark (October 25, 2011)
Marco Polo/My Planet: Meetings and Staff TrainingCopenhagen, Denmark (October 26, 2011)
Profil Reiser: Meetings and Staff Training
Billetkonteret: Staff meeting with/dinnerRecord numbers of Nordic travelers arrive in the US
Denmark, Norway, Sweden, Finland and Iceland are big fans of vacation in the U.S., and an increase of 14.45% in the number of Nordic arrivals in the first half-year of 2011 shows that the popularity of the destination is growing. But already the Nordic Region ranks number 4 amongst all European markets following the UK (1), Germany (2) and France (3); and in the worldwide market, the Nordic Region is number 6.
Managing Director of Discover America, Karin Gert Nielsen, is very happy about the record and predicts even more Nordic arrivals in the U.S. in the future:
“This is great news, and if we look the figures relative to total population of each country or region, we actually rank much higher than large nations such as China, Brazil and India. And add to that the fact that Nordic travelers stay longer and spend more. The Nordic Region is really interesting for US tourism. Recently, USA was rewarded as Best Tourism Destination in the world for the first time ever in the Danish Travel Award. So I hope and think this increase will just continue – and that’s fantastic,” says Karin Gert Nielsen.
Visitors from the Nordic region spend on average $3,222 per stay/visitor, whereas the average amongst all overseas visitors is $2,435.
Nordic Region (Denmark, Norway, Sweden, Finland, and Iceland) set records for tourism arrivals to the US in 2011. January – July 2011, total visitors 676,975 arrivals versus January – July 2010, total visitors 590,609, an increase of 14.45%, or 85,466 visitors.
Nuts & Bolts from the French Office
By Hervé Duxin
Have you ever ridden a reining horse and asked him to spin? This is very impressive, especially when the horse is well trained.
Sometimes we get the same feeling from today’s world: spinning fast with all the new technology that impacts our lives everyday. This is sometimes very instructive and useful. But sometimes this brings an overload of information that we don’t have time to read and sort through - Facebook, Twitter and other social networks, on top of all kinds of newsletters. This new trend is taking more and more space in everybody’s life. This is, for sure, an interesting new way of communication. But don’t you think sometimes this new trend is also becoming invasive?
This happens to everybody - we log onto the computer, holding a cup of coffee and ready to work. And here comes the load of spam, twits, chats, that arrive in the middle of emails that really need to be taken care of. You didn’t ask for these but you get them. And every month you have new subscriptions.
In the French market the deciders of the tourism industry have more and more work every year, therefore less time to sort all this information. They literally run after time to finalize their brochures, do their follow up with sales staff, resolve concerns, figure how their company will position themselves for the next year... As a coherent consequence, most of the emails that are not “urgent” go directly into the trash. This is verified when we talk with them. They would ask a question that was already answered in a newsletter for example.
Since we started to promote the four states and the three gateway cities of the Real America region in France, we bet on more direct ways of information. The most important is, of course, human relationships that drive your French Office to visit tour operators and media helping figure products and stories on a regular basis.
As we do believe that success of information is determined by its availability and easy access at any time, 24 hours a day, seven days a week, we think the ideal tool is a good website that allows anyone access to this knowledge about our region in real time when needed, whenever this may be. This is why we designed, a long time ago, a first website that started with very basic pages. I remember this first version when I started - arranged with enthusiasm - that had little suns flying over the mountains. Please don’t laugh at it; I was proud of it! The content already had good information but not enough of course. So every year we worked to improve this website with more content, more images, and a more attractive and professional look.
To do so we asked our Web Master to revamp the look of www.wildwestusa.com with a welcome page that immediately allows the visitors to dream - looking at the great images of our region. These images change every minute. We also proceed to a full renovation of images on a regular basis.
The Welcome page allows the visitor to “dive” directly in the Real America region.
We are also adding content. Today the site is packed with 29 pages of general information about the statesof Montana, Idaho, South Dakota and Wyoming.
Each of the four states has the following:
General overview of each state. Here for example is Montana.
When clicking on “en savoir plus” the visitor will find a gold mine of information about each region of each state.
A page for each corner of each state. Here in South Dakota.
(You will notice the image on the top is changing every minute)
A page with specific information about attractions in each state. This one (3 pages) is about Yellowstone.
A page with links to information that will help potential travelers to our region.
We made a dictionary of the “general words and expressions” that are used in our Real America country.
And added direct links to the gateway cities of Denver, Minneapolis/Saint Paul/Bloomington, and Chicago.
We are working on a new version of the website that will allow visitors (whoever they are - consumer or trade specialist or media) to have access in real time to any “live information” they need, ie. web cams, information about road conditions, rodeos, museums, etc. To do so, we are collecting all the necessary links that will allow the visitor to have answers to their questions anytime online, on top of the assistance that is provided by your French Office.
Of course in addition to the website and as a “plus” we keep on sending newsletters to journalists and VisitUSA members.
Having information in French that contains as much detail and updates as possible is certainly one of the keys to success. To us it is important to realize in what world we live in order to adapt to what visitors need. Today many people (trade, media and consumers) live under massive pressure. The job is more demanding and the news is not contributing to make them feel comfortable. So if we are able to provide an “on demand easy access” to useful information, our fantastic region will benefit and keep on harvesting the good results out of the French Market.
Sorry if this took more than a coffee pot (as Alan Jackson would say) to read this Nuts & Bolts. We wish you all a happy Holiday Season!
Rocky Mountain Holiday Tours – a Recap of the Year
By Gary Schluter
Bookings for 2011 started out very strong with numbers in Jan-April showing an increase of up to 5% over the same period in 2010. However, as the season progressed, the economies seemed to settle in and the numbers dropped compared with 2010. The final “reservation numbers” are now showing a decrease of 8% for total 2011/2010 comparisons. I need to state that it is difficult to compare booking numbers between the two years due to the installation of a new reservation system on Jan 1, 2011 that reports daily booking numbers fully different than the way our old system reported. The new system does not report any “quotes” put into the system, just actual reservations with a dollar figure attached to it. The bright side in the yearly comparisons (and most important to RMHTours) is that final revenue is showing a decrease of less than 2%--so revenue showed flat when comparing the two years side by side. On the bright side, group programs for 2011 showed a revenue increase of over 21% over 2010.
For 2012 we again show the early bookings to be very strong…and almost identical with our numbers thru mid-November last year. The note here is that the season for bookings for 2012 will now start to pick up as we head into late November and on to the end of the year. We also find that the number of bookings really does not start to “hit stride” until about one week into the new year—and then it goes full swing thru April before tapering off for the summer requests. Group bookings, and especially for smaller (motorcycle) programs (Italy, Belgium, France), are really coming in strong for 2012 at this time. If all goes well then group revenue for 2012 may have another jump. So much for considering RMHTours a major FIT/Fly-Drive receptive only.
To sum it all up…2011 started strong, but ended up flat. Not bad as 2010 was an exceptional year for us and I am happy to have matched it once again. And looking into 2012, we are looking for an even better year and the only thing holding us back will be the limitations when the American West is once again sold out for July, August and September! Our goal is to push more off season (May-June and Oct) programs as well as more bookings in areas that are easier to book—like the Pacific Northwest (including Idaho!) and programs from Minneapolis to the Wyoming/Montana Parks and back thru North Dakota for some exceptional shopping before returning home!
RMI Marketing Calendar
See the complete calendar here.
January 10 – 15 - Vakantiebeurs - Utrecht, Netherlands
January 14 – 22 - CMT Stuttgart - Stuttgart, Germany
January 18 – 19 - South Dakota Governor's Conference - Pierre, SD
January 20 – 22 - Motor Bike Expo - Verona, ItalyFebruary 1 - Visit USA Switzerland - Zurich, Switzerland
February 3 - Visit USA Seminar Austria - Vienna, Austria
February 4 – 7 - Destinations London - London, UK
February 8 – 12 - Reisen Hamburg - Hamburg, Germany
February 13 – 20 - Discover America Australian Expos - Australia
February 16 – 19 - BIT - Milan, Italy
February 21 – 22 - Discover America New Zealand Expos - New Zealand
February 22 – 26 - F.R.E.E. (former CBR) - Munich, Germany
February 26 – 28 - Wyoming Governor's Conference - Cheyenne, WY
February 28 – 29 - Discover America Events and Meetings - Stockholm, SwedenMarch 1 – 2 - Discover America Events (B2B & Reiseliv) - Oslo, Norway
March 2 – 3 - Swanson Travel Event - Osby, Sweden
March 5 - Discover America Events and Meetings - Copenhagen, Denmark
March 7 – 11 - ITB - Berlin, Germany
March 8 – 11 - Motodays - Rome, Italy
March 11 – 14 - French Press/Trade Sales Mission - Paris, FranceApril 12 – 13 - Montana Governor's Conference - Great Falls, MT
April 21 – 25 - Pow Wow - Los Angeles, CA
April 27 – 28 - Summit Meeting - Buffalo, Wyoming
April 26 – 28 - RMI Roundup Prefam - MSPB and Denver
April 28 – 2 - RMI Roundup - Buffalo, WYMay 2 – 6 - RMI Roundup Postfam - WY and SD
May 8 – 10 - Idaho Governor’s Conference - Coeur d’Alene, ID
News from the Region
South Dakota
Put a South Dakota Spring in Your Step
www.TourSDakota.comYour clients can beat the heat of summer by spending spring in South Dakota! In the beautiful Black Hills of western South Dakota, clients can take a drive on the Wildlife Loop Road in Custer State Park to catch glimpses of the newborn buffalo, deer, antelope and elk. Shake off the winter blues with a hike to the Roughlock Falls Nature Area in beautiful Spearfish Canyon. For more hiking adventure, travelers can journey a short distance east to the colorful, fossil-laden Badlands National Park which features more than 17 miles of designated hiking areas. The eastern side of the state offers unique opportunities as well. Just a short distance northeast of Sioux Falls, visit Palisades State Park where visitors can walk along 1.2 billion-year-old Sioux quartzite formations. Nearby Devil’s Gulch offers visitors the chance to cross the 20-foot bridge spanning the legendary leap made by Jesse James on horseback while fleeing the law. Spring is a time for awakening and renewal, and South Dakota is the perfect place to experience it!
What's New South Dakota
Visitors can soar 700 feet down the mountainside at the all-new Soaring Eagle Zipline at Rushmore Cave, near Keystone. This zipline is not a harness system – riders sit in a formed seat with a seat belt, which allows riders of all ages to share in the excitement. The comfortable side-by-side seats allow riders to share the fun with friends and family
Planning Tip: Visit our Outdoors section on the website for tips and suggestions of ways for your clients to experience the natural beauty of South Dakota. Choose from a wide range of activities from outdoor photography to active adventure and more.
Featured South Dakota Itinerary:
Black Hills Five Day Tour
Day One: Tour Rapid City with stops at Stavkirke, a replica of an 830-year-old church in Norway; The Journey Museum, with exhibits on traditional and contemporary Native American culture; the Museum of Geology, with skeletons of giant prehistoric marine reptiles; the Dahl Fine Arts Center; a Black Hills Gold jewelry factory tour; and Dinosaur Park and Storybook Island for kids of all ages. Overnight in Rapid City.
Day Two: Depart Rapid City via Highway 44 to Badlands National Park, 244,000 acres (97,600 ha) of eerie, haunting topography. After touring the Badlands, a popular stop is a world-famous drug store in Wall. This tiny store, built in 1931, has boomed to become block-sized and internationally known. While in Wall, also visit Wounded Knee: The Museum and learn about the last, bloody conflict between Native Americans and the US Army Cavalry. Drive via Interstate 90 to Sturgis and the Fort Meade Museum and on to Spearfish, home of the D.C. Booth Historic Fish Hatchery. Overnight in Spearfish.
Day Three: Start the day with a drive through Spearfish Canyon, a National Forest Scenic Byway. Stop in the Lead/Deadwood area to visit attractions like the Black Hills Mining Museum or sculpture park in Lead or Deadwood’s Mount Moriah Cemetery, where the likes of Wild Bill Hickok and Calamity Jane are buried. More than 80 gaming casinos beckon with slots, blackjack and poker. Leave Deadwood behind and travel south on Highway 385 to Hill City for a ride on a historic 1880 train and see works by local artists in main street shops. Move on to Crazy Horse Memorial, a gigantic carving of Lakota leader Crazy Horse being blasted from a mountain in the Black Hills. The Crazy Horse complex also contains the beautiful Indian Museum of North America. Continue on to 71,000-acre (28,400 ha) Custer State Park for an overnight stay in one of four enchanting lodges. Evening entertainment can include a hayride/supper or a visit to the Black Hills Playhouse. Overnight in Custer State Park or Custer.
Day Four: Enjoy trail rides through the mountains or Jeep rides on the Wildlife Loop Road in Custer State Park to see the buffalo herds. Wind Cave National Park is south of Custer State Park on Highway 87. Cave tour options range from simple walking tours to lantern tours. Further south on Highway 87 is the city of Hot Springs, home of The Mammoth Site, a horse sanctuary and the world’s largest natural, indoor warm-springs swimming pool. Overnight in Hot Springs.
Day Five: Today’s route covers the Pine Ridge Indian Reservation with stops at the Red Cloud Indian Art Gallery, the Wounded Knee Massacre Site, and the Oglala Lakota College. After visiting the reservation, the tour concludes with the highlight of any South Dakota visit, Mount Rushmore National Memorial. Overnight in Rapid City.
Spring 2012 South Dakota Events
April 21: Earth Day “Party for the Planet”, Sioux Falls
May 3: Korczak Day, Crazy Horse
May 18-20: Custer State Park Spring Opening House Weekend, Custer
May 18-20: Statewide Open House & Free Fishing Weekend, Statewide
Montana
New Chair Lift
The Bad Rock triple will provide an additional way up the mountain from the Base Lodge area (in addition to the Village Chair). It will also provide direct skier access from the Base Lodge area to the Upper Village (currently you’d have to walk up there from the top of the Village Chair).
Bad Rock Lift Facts:
Triple chair
1,627 feet long
461 vertical
1,000 people per hourNew Bar
The Base Lodge Bar is a new place to gather for a local brew or an après ski cocktail.
www.skiwhitefish.comBig Sky resort is opening 5 new gladed ski runs with 20+ acres of terrain this winter. This puts Big Sky at 3,832 skiable acres, and 5,532 skiable acres with the Biggest Skiing in America ticket that gives complete, seamless access to both Big Sky Resort and neighboring Moonlight Basin.
Big Sky Resort is opening the new 3,000-square-foot Solace Spa and Salon this season with 7 treatment rooms, men’s and ladies locker rooms, complete spa and salon services, and expanded professional spa product lines available for purchase.
www.bigskyresort.com
CHANGES TO VISITMT.COM
As the landscape of Montana changes in the winter due to snow, so changes occur on our website, www.visitmt.com. Recently, the Experiences page received a facelift. Previously a link to Montana’s www.GetLostMT.com website and Facebook content was viewable; however, due to requests for more content that was experience-based, new materials have been repurposed for the page. Now, you’ll find the current posting from a monthly enewsletter, as well as archived posts. The new monthly content focuses on a specific town or an area, such as Glacier National Park or Montana’s High Plains. It also includes suggestions for dining, area activities, and three event suggestions. It also features the popular “Buzz” and “Local Scoop” sections which are user generated content from other websites such as Flickr and GetLostMT.com, as well as the opportunity to sign up for the enewsletter. Get ideas on trip planning at www.visitmt.com/experience_MT.
Montana Stories
Montana represents the untamed, the wild, the natural. A place where people are comfortable in their own skin, shaped more by the landscape than vice-versa. Check our new video series on some prominent Montanans as they share what it is that makes this state so special. Included in the series is an Olympic Mogul Skier, an X-Games Medalist, Grizzly Bear Expert and Native American Artist, to name a few. Take a tour through their favorite places and hear their perspective. Discover how you can be shaped by Montana's natural wonders. http://visitmt.com/montana-stories/
Montana’s press room
Montana’s press room also received a recent facelift. The site is a resource for journalists researching Big Sky Country. Here you’ll find a well of story ideas and imagery in addition to other media, links and Montana insight. New additions are a Blog, Talk To Us, and the photos section is making it even easier to access amazing images of Montana. www.montanapressroom.com
Idaho
TETON SPRINGS LODGE & SPA RATED TOP RESORT IN IDAHO AND EARNS TRIPADVISOR “CERTIFICATE OF EXCELLENCE” FOR YEAR 2011
Victor, Idaho - Teton Springs Lodge & Spa announced that it has received a TripAdvisor Certificate of Excellence for the year 2011, which honors top-rated lodging businesses, restaurants and attractions worldwide, as reviewed by travelers on the world’s largest travel site. To qualify, Teton Springs Lodge & Spa had to maintain an average rating of four or higher out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by travelers.
Situated in the heart of Idaho’s Teton Valley, Teton Springs Lodge & Spa opened in December 2007. This year-round resort offers 52 casually elegant guest rooms and suites in the main lodge. Teton Springs also manages three-, four-, and five-bedroom mountain log homes situated on the award-winning Headwaters Golf Course. Teton Springs is the only resort in Eastern Idaho to offer its own luxury spa, golf club and onsite fly fishing to their summer guests with heli-skiing, Nordic skiing, snowshoeing and snowmobiling in the winter. The private Headwater’s Club is an 18-hole course as well as a nine-hole short course and practice facility. The 5,000 square foot Stillwaters Spa & Salon, Headwaters Grille, Swim and Tennis Complex, and a 25-meter pool and Fitness Center, round out the resort’s facilities.
$750,000 RENOVATION COMPLETE
Located in the heart of the world-class Sun Valley ski community, the luxurious Knob Hill Inn was recently acquired by a group of investors with strong ties to the Wood River Valley. Built in 1992, this community landmark is situated within walking distance of downtown Ketchum and offers unparalleled views of world-famous "Baldy," and the majestic Sawtooth and Boulder Mountain ranges. The community is thrilled that this much-beloved Inn will be enhanced and cared for by a team of dedicated owners and hospitality professionals. All of the partners share a commitment to service as part of their core businesses and collectively look forward to elevating the exceptional experience for all guests of the Knob Hill Inn.
USA Today and Rand McNally contest voted Sandpoint, ID MOST BEAUTIFUL SMALL TOWN
Five teams competed in the contest, traveling to six towns in each of their categories – Most Beautiful, Friendliest, Best for Food, Most Patriotic a
nd Most Fun Small Town. The lucky team for this category was Daniel and JoAnne Schaub of Cary, N.C.
What made Sandpoint stand out was the location on pristine Lake Pend Oreille in the Idaho Panhandle about an hour and a half east of Spokane, Wash. "Sandpoint isn't just a 'drive through and let's stop here' place," the Schaubs say. "Its quaint downtown shops and restaurants welcomed us in, and its landscape kept us in awe."
From a chairlift ride to the top of the local ski area, Schweitzer Mountain, "you can stand in Idaho and see Canada, Montana and Washington. At 6,400 feet, the expansive view kept us so mesmerized we missed our lunch date — and we had a snowball fight in July."
Their biggest surprise was Sandpoint's mountain setting on the shores of one of the country's deepest lakes. "Being from North Carolina, we hadn't heard much about Idaho," the Schaubs admit. "We knew there were a lot of potatoes, and that's about it."
Coeur d’Alene, Idaho
The Coeur d’Alene’s Old Mission State Park near Cataldo, Idaho is now the permanent home for the new and award-winning exhibit Sacred Encounters: Father De Smet & the Indians of the Rocky Mountain West. The exhibit tells the unique and special history of the Cataldo Mission and its significance to the spiritual life of the Coeur d’Alene Tribe over the years. Many feel the Coeur d’Alene’s Old Mission State Park will become one of the most important historical, educational and cultural sites serving eastern Washington, northern Idaho and western Montana.
The Cataldo Mission was named as a National Historic Landmark on the National Register of Historic Places in 1962 and designated as a State Heritage Park and state historic site in 1975. In a unique agreement signed in spring 2002, the Roman Catholic Diocese of Boise transferred ownership of the mission, buildings and land to the Coeur d’Alene Tribe in recognition of their spiritual and historic connection to the site.
The new 9,000 sq. ft. visitors center blends with the existing landscape, while preserving the historical and scenic vistas of the site, all while emphasizing the use of indigenous natural materials to create a space that evokes an inviting tribal village structure. The mission was completed in 1853 and still stands as the oldest building in all of Idaho, high above the Coeur d’Alene River.
Throughout its history the mission served many purposes: as a place of worship for the Coeur d’Alene people, a hospitality and supply station for settlers, miners and military personnel, a working farm, a disembarkation point for boats heading up the Coeur d’Alene River carrying miners and later railroad and pipeline workers, a Jesuit novitiate, and the site of a labor dispute between union and non-union miners.
Wyoming
A NEW WAY TO GET AROUND IN YELLOWSTONE NATIONAL PARK
Ride Linx in Yellowstone is a new, easy, environmentally friendly way to get around Yellowstone National Park. Linx is operating a bus system, not a tour, as a great way for visitors to acquire easy access to the major parts of the park. Bus lines run from entrance locations and travel into campgrounds and lodges. With a purchased ticket, riders can board buses at any Ride Linx Bus Stop in the park and at the park’s major gates with connecting service to regional gateway cities, including both Cody and Jackson, Wyoming. For the 2012 season Linx anticipates offering 1-day and 7-day tickets for use on the Ride Linx in Yellowstone system. For schedules, route maps, and ticket vendor locations visit http://www.linx.coop/yellowstone-area-buses or to read more about the Linx visit www.ohranger.com/yellowstone/news/2011/hop-linx-bus-yellowstone
ALL-INCLUSIVE PHOTOGRAPHY TOURS IN YELLOWSTONE & GRAND TETON NATIONAL PARKS
Join a professional photographer and experienced guide on a multi-day, all-inclusive, wildlife and nature photography safari by van (and snowmobile in winter) into two of the world’s most famous national parks. Yellowstone and Grand Teton provide the perfect wildlife filled landscape to perfect your photography skills. This safari will keep you on your toes and provide ample opportunity to build your winter, spring, or summer wildlife and landscape portfolios. For more information on winter tours visit
http://jacksonholewildlifesafaris.com/site/winter-safaris/multi-day-photography-safari-by-snowmobile/.
Watch this website for spring and summer tour details.JACKSON HOLE’S THE POINT HOTEL TO BECOME A HAMPTON INN
The Point Inn & Suites in Jackson Hole is currently under renovation and will become a Hampton Inn in the spring of 2012. In order to achieve the restoration goals and maintain their timeline, the hotel has closed and is scheduled to re-open as the Hampton Inn in May 2012. For future information on the new Hampton Inn Jackson Hole, visit www.hamptoninn.com or call 307-733-0033.
News from Official RMI Gateway Cities
Denver, CO
Southwest Rink at Skyline Park
Downtown Denver through February 14
Skyline Park is the place to be this holiday season! Head to 16th and Arapahoe in Downtown Denver to the Southwest Rink at Skyline Park! Skate rental is $2 – or bring your own pair and skate for FREE! Free days for kids will take place throughout the season. Look for regularly scheduled entertainment and activities each week.New Must-See Museum - The Clyfford Still Museum
Denver's already thriving cultural world gets even hotter with the addition of the Clyfford Still Museum, showcasing the famed abstract expressionist's works.
Denver, CODenver Museum of Nature & Science
Lizards & Snakes Exhibit Opening February 3, 2012
FREE with Museum Admission. This spring, see more than 60 live snakes and lizards from five continents as you explore the evolution, movement, and feeding habits of this ancient group of animals. Click here to learn more about this upcoming exhibition.Molly Brown House Museum - 100th Anniversary of the Sinking of the Titanic
Starting February 15, a year-long celebration
Titanic and Molly Brown – two names in history that are now virtually synonymous. Many historians cite Titanic as being the event that propelled Margaret Brown to international fame. When she returned to her home after the Titanic disaster, she was acknowledged as Denver’s “Heroine” and most famous survivor. As the 100th Anniversary unfolds, the Molly Brown House Museum, throughout the year, will be hosting many Titanic-related, including the Heroine of the Titanic exhibit, which explores the Margaret Brown’s experience from bow to stern with accounts, artifacts and photographs from that fateful voyage.Yves Saint Laurent: The Retrospective
March 25, 2012–July 8, 2012
The Denver Art Museum is the only scheduled venue in the United States for this sweeping panorama of the iconic fashion designer’s 40-year career. Tickets for this exhibition go on sale to the public on Jan. 20, 2012.
- December 31: New Year's Eve Fireworks Downtown Denver
- January 7 - January 22, 2012: National Western Stock Show and Rodeo
- January 25 - January 30, 2012: Mile High SnowFest
- February 25 - March 9, 2012: Denver Restaurant Week
- February 27: Buffalo Bill Birthday Celebration
- March 23 - March 25, 2012: Denver March Powwow
Minneapolis/St. Paul/Bloomington, MN
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American Queen |
American Queen Sails Again
The largest steamboat ever built, the grand American Queen, will once again sail between Saint Paul, Minnesota and St. Louis, Missouri in autumn 2012. A special three-night Saint Paul round-trip will also be offered for the first time. Fall color vacations salute nature’s rich palette of reds, oranges and golds found on the Upper Mississippi. Pre- and post-tour overnights allow passengers to learn how the Mighty Mississippi has influenced the development of Minneapolis and Saint Paul. www.greatamericansteamboatcompany.com
“Real Pirates!”
Exhibit at Science Museum of Minnesota, St. Paul, Opens February 2012.
One of the most technologically advanced vessels of her day, the Whydah, was built and launched as a slave ship and captured on her maiden voyage across the Atlantic by legendary pirate Sam Bellamy and his crew. After a few alterations and a quick hoist of the Jolly Roger, the Whydah became the flagship of Bellamy's flotilla, leading raids throughout Caribbean waters and up the Atlantic coastline.Then on April 26, 1717, the perfect storm sank the Whydah with most of her crew aboard—as well as the bounty from more than 50 captured ships. Almost 300 years later, underwater explorer Barry Clifford and his team managed to locate the wreck of the Whydah and painstakingly unearthed her treasures from the ocean floor.
In Real Pirates: The Untold Story of the Whydah from Slave Ship to Pirate Ship, you'll discover the perils and privileges of 18th century pirate life. Dive into the wreck of the Whydah to discover the true stories of Captain Bellamy and his crew through more than 200 fascinating artifacts in the world's first exhibition of authentic pirate treasure! Touch real pirate gold and marvel at gold and silver coins from all over the world, cannons, swords, and pistols along with the ship's massive bell, and discover the advanced technology that revealed these treasures to the modern world.
Red Bull Crashed Ice!
The Red Bull Crashed Ice World Championship makes it long-awaited US debut in the opening race of the 2012 edition. Saint Paul, in Minnesota, will host the first round of competition on January 12-14 as the world's best downhillers break the ice in North America.
Minnesota Zoo Dinosaurs Exhibit
Minnesota Zoo Dinosaurs Exhibit opens summer 2012, in Apple Valley. The most exciting pre-historic adventure awaits Minnesota Zoo guests in 2012 when Dinosaurs! roars back to the Zoo, May 26 – September 3. Fifteen larger-than-life animatronic dinosaurs including the popular Tyrannosaurus Rex, Gigantosaurus and Brachiosaurus will take up temporary residence on the Zoo’s Northern Trail. In addition, there will be a Tyrannosaurus photo opportunity and a Stegosaurus robot, providing a view of the internal workings of the structure.
Extreme Sandbox, Hastings
Opens April 1, 2012Extreme Sandbox is the first and only recreational heavy equipment adventure in the Midwest. Extreme Sandbox allows customers the opportunity to experience the thrill of operating heavy equipment in a safe and controlled environment. Their expert instructors will give hands-on guidance through the precision obstacle courses and activities. Absolutely no experience is required. They cater to all groups and are excited to have tourists join for some fun in the dirt.
www.extremesandbox.com
Chicago, IL
Chicago Welcomes Two New Hotel Properties in 2011
PUBLIC Chicago is a complete transformation of the Gold Coast's famed Ambassador East Hotel and its historic Pump Room restaurant. For decades, the hotel and the Pump Room was a place to see and be seen and played host to a multitude of celebrities. www.publichotels.com
Welcome to the first Radisson Blu in the United States, right in the heart of the Windy City. Fully destined to become a destination in itself, the Radisson Blu Aqua Hotel, Chicago is simply one-of-a-kind. www.radissonblu.com
Must-See Museum Exhibits
Jellies - Now through May 28, 2012 at The Shedd AquariumMade of 95% water with feeding arms that can grow up to 8 feet long. Drifting with the current, jellies travel thousands of miles. The tiniest jelly could nestle into a contact lens, while the largest couldn't squeeze into a minivan. Come learn more. www.sheddaquarium.org
Genghis Khan
Genghis Khan - February 20 – September 3, 2012 at the Field Museum
Who was Genghis Khan – a fierce conqueror, a unifying leader, or a visionary inventor? This spectacular exhibition tells the amazing true story of Genghis Khan — his life, his land, his people, his culture — and his enduring legacy. www.fieldmuseum.org
Chagall Windows – Now on Display
After a five-year absence, Marc Chagall’s America Windows are once again on display at the Art institute of Chicago. Made forever famous in the movie Ferris Bueller’s Day Off, the windows hold a special place in the hearts of Chicagoans. www.artic.edu
Millennium Park
Discover a state-of-the-art collection of architecture, landscape design and art that provide the backdrop for hundreds of free cultural programs including concerts, exhibitions, tours, and family activities. In Millennium Park, you’ll find a new kind of town square – a lively, spectacular gathering spot located in the heart of the city and a destination for Chicagoans and visitors alike. www.millenniumpark.org
Skydeck Chicago
Step outside the tallest building in the western hemisphere and the third tallest in the world. At 1,353 feet in the air, the Ledge’s glass boxes extend out 4.3 feet from the side of the building. www.theskydeck.com
Chicago Architecture Foundation
Learn about the architecture and design of over 50 buildings as described by CAF-Certified Volunteer Docents/Guides. www.architecture.org
Chicago 2012 Festival and Event Calendar
- Chicago Auto Show - February 10-19, 2012
- Chicago Restaurant Week - February 17-26, 2012
- St. Patrick’s Day Celebrations - March 2012*
- Chicago Blues Festival - June 2012*
- Gay & Lesbian Pride Parade - June 24, 2012
- Chicago’s Lakefront Fireworks - July 4, 2012
- Lollapalooza Music Festival - August 3-5, 2012
- Northalsted Street Market Days - August 2012*
- Chicago Air & Water Show – August 2012*
- Mag Mile Shopping Festival - Late August/September*
- Chicago Jazz Festival - September 2012*
- Chicago Gourmet - September 2012*
- Magnificent Mile Lights Festival - November 24, 2012
- Ice Skating at Millennium Park - November - March
- Christkindlmarket - November/December 2012
- New Year’s Eve Fireworks - December 31, 2012
*(Exact dates TBD)
Broadway in Chicago 2012 Production Schedule
Broadway theater will ignite your night on the town and put you in the middle of the excitement of Chicago tourism. Broadway In Chicago is the source for terrific seats to the most exciting shows in Chicago's bustling Downtown Theater District. On the stages of the Oriental Theatre, the Cadillac Palace Theatre, the Bank of America Theatre, the Auditorium Theatre and the Broadway Playhouse, you will discover theater productions direct from Broadway and world premieres of productions destined for Broadway. www.broadwayinchicago.com
In The Heights January 10-15, 2012
Mamma Mia! January 24-29, 2012
Green Day’s American Idiot February 7-19, 2012
Roger & Hammerstein’s South Pacific February 14-26, 2012
Bring It On The Musical March 6-25, 2012
Riverdance March 13-18, 2012
Fela! March 27 – April 8, 2012
Jersey Boys April 5 – June 2, 2012
Cats May 1-6, 2012
Book of Mormon Begins December 2012
News from Official RMI Partners
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Mall of America
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Mall of America South Avenue Shopping |
Mall of America® will feature new stores, amusement park rides and an exciting exhibition to begin its 20th anniversary in 2012. The Mall is in Bloomington, Minnesota – only 15 minutes from downtown Minneapolis – and offers an exciting shopping and family destination for European travelers.
The Mall welcomed over 20 new stores and restaurants in recent months including Desigual, Vera Bradley, Dick’s Last Resort, Kiehl’s Since 1851, Stuart Weitzman, ECCO Shoes, Stir Crazy and PEEPS & Company. They will complement the Mall’s current 520 retailers including Macy’s, Bloomingdales, Abercrombie & Fitch, American Eagle, Lacoste, Levis and Gap. Mall of America is expected to open 15-25 new stores in 2012.
The Mall is the leading U.S. shopping and entertainment center with more than 40 million annual visitors. Guests enjoy leading designer brands, lower prices than many other parts of the U.S. and no sales tax on clothing or shoes. Combined with exciting restaurants, events and family attractions, Mall of America is the ideal vacation getaway.
In addition to shopping, guests can enjoy hours of family fun at Nickelodeon Universe® - the nation‘s largest indoor amusement park in the center of the Mall featuring 27 exciting rides. Two new rides will open in March including a high-speed body slide. Other family attractions include SEA LIFE Aquarium®, LEGO® Store, American Girl®, Theatres at Mall of America®, Moose Mountain Adventure Golf, The Flying Dutchman Ghostly Gangplank (ropes course), Amazing Mirror Maze and A.C.E.S. Flight Simulators.
A special event will take place at Mall of America from February 4-June 10 titled: Diana: A Celebration. It will be an award-winning exhibition celebrating the life and work of Diana, Princess of Wales. The exhibition will be highlighted by her spectacular wedding gown with its long train, 28 designer dresses featuring Versace, Valentino, Azagury; personal childhood letters and home movies; precious artwork and jewels and tributes to Diana’s tireless work for charity.
In addition to the special exhibition, Mall of America conducts over 400 free annual events including Hollywood celebrity appearances and concerts. For more details, visit www.mallofamerica.com and click the “events calendar.”
Mall of America is located next to Minneapolis/St. Paul International Airport (MSP). The Mall is only 15 minutes from downtown Minneapolis and is linked to MSP and Minneapolis by Light Rail Train. Over 40 hotels are located in Bloomington and offer courtesy bus shuttle service to/from MSP and the Mall. Bloomington hotels feature affordable prices, attractive amenities and convenient access to all points in the metropolitan area. Visit www.MOAspecialoffers.com for full details.
Did You Know?
- 32 Boeing 747 aircraft could fit inside Mall of America
- 9 Eiffel Towers could fit in the Mall.
- Mall of America attracts more visitors annually than the combined populations of Canada, South Dakota, North Dakota and Iowa.
- If you spent 10 minutes in each store it would take 86 hours to complete your tour of the Mall.
Archives:
Volume E7, Issue 2, Fall 2011
Montana Announces New Administrator
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Jeri Duran, Administrator Montana Office of Tourism |
Jeri Duran has been hired as the new Administrator for the Montana Promotions Division, which oversees the Montana Office of Tourism and the Montana Film Office. Duran began her duties on August 15th. She replaces Anna Marie Moe, acting Administrator for the past year.
“I am pleased to welcome such a highly qualified individual to the Commerce team,” said Dore Schwinden, Director of the Montana Department of Commerce. “Jeri Duran has a great deal of experience promoting Montana. I am confident she will continue to represent the state well.”
In a recent interview with the Great Falls Tribune, Duran said, "Now I have the best job in the world, promoting Montana and all of the reasons we want to live here, work here, and why people should visit Montana."
Duran was born and raised in Townsend, Montana. She earned a Business Marketing degree from the University of Montana and is currently completing her Master’s in Public Administration. She lives in East Helena with her husband, Luke and their two children. Welcome Jeri!
Check out our Websites:
Promoting the Real America in Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, Italy and UK!
RMI UK - www.rmi-realamerica.com
RMI Germany - www.rmi-realamerica.de
RMI Benelux - www.rmi-realamerica.nl
RMI France - www.rmi-realamerica.fr
RMI Italy - www.realamerica.it
Social Media Roundup
RMI is now on YouTube, Facebook and Twitter. Connect with us today!
Suppliers' Corral
By Kim Birrell
Working with Receptive Tour Operators
A receptive tour operator sells your product, whether it’s included in a tour itinerary or is sold alone, to tour operators and/or travel agents. They are a wholesaler and do not sell directly to the public. They produce a tariff that gives the specifics and rates for all products they carry -- whether they are hotels, ranches, bed and breakfasts, sightseeing tours, horseback rides, bike tours or transportation. In our region a receptive must be an expert on the whole region, and must know so much more than just which hotels, ranches or activities are offered here.
The receptive markets your product for you overseas. They attend trade shows both overseas and in the US where they promote your product. They do advertising for you. Overseas tour operators who carry your product print brochures or offer online brochures that contain your product. There is no cost to you for any of this advertising and promotion until the guest books and stays at your property or uses your services. The cost is in the form of a percentage discount that you give to the receptive in your rates. You pay nothing for any of this advertising and promotion unless a client books your product.
It would cost you much money in print or online advertising, trips overseas, and phone calls, emails and letters, not to mention the enormous amount of time it would take for you to contact all the individual tour operators that a receptive tour operator can contact on your behalf during its normal course of business.
The receptive makes money by adding a percentage onto the rate you give them. The receptive adds a fee to the tour operator for booking its product. That tour operator may add on a fee to the travel agent who books that product. This is why you don’t have to deal with commissions when working with a receptive.
Tour operators consult receptives for assistance in setting up their own tours and itineraries, whether they are for motorcoach tours, FITs, fly/drives or tailor made itineraries. The tour operator may not know much about a region so they need the assistance of a receptive to help them with identifying hotels or services or setting up itineraries.
Receptives are especially useful in our region because our four states are not as well known to the overseas markets as other areas in the US and clients often choose our region because they want a unique vacation experience. RMI’s two Official Receptives – America 4 You and Rocky Mountain Holiday Tours - know about lesser-known, unique or special properties or services, as well as the well-known ones, that would fit well into a particular tour operator’s offerings or that would satisfy a particular client.
Large receptives may have access to a large number of rooms across the US but specialized regional receptives are more valuable to tour operators located in overseas markets that RMI targets. Lena Ross, Director of Product Development at America 4 You, says “larger tour operators often simply provide what they know will be booked at high volume. Smaller operators look for the unique and different and the destinations that may not get 500 room nights but that will provide guests with an experience they will never forget.”
Gary Schluter, owner of Rocky Mountain Holiday Tours, says his company “can work with smaller, often more specialty or boutique lodging that cannot afford to have large room blocks set aside until just prior to the booking date.” He says large receptives “tend to contract only with the ‘standard’ lodges in the region. If a specific lodge is not available, they do not have the expertise to offer an alternative.” Tour operators know they can rely on the expertise of a receptive who understands their needs and knows the region well. It is too time consuming for a tour operator to research all the lodging options; they rely on the expert – the receptive.
A regional receptive, particularly America 4 You and Rocky Mountain Holiday Tours, can also better assist with unusual requests or with providing suggestions to make a client’s stay especially memorable. Schluter says “many times a day, we get specific requests for a lodge or an activity that a client may have seen in a travel article, on a tv show or movie, or heard about from a friend.” Ross says their company often receives requests from tour operators “for things that are outside the norm.” She says “that’s one of the benefits of working with a smaller operator. They have the time and understanding to find those unique things for clients that may not be offered normally.” In contrast, a large receptive who covers the entire US doesn’t have the expertise to offer a better alternative for that client. These smaller receptives also offer other activities and options like ranches or specialty resorts. These all help to enhance a guest’s stay in our region, and hopefully keep them coming back.
Tour operators also like to work with receptives because it simplifies their billing. Instead of the tour operator having to pay ten individual hotels separately for each night where a client stayed during his trip, the receptive tour operator handles the billing. The tour operator pays one bill for all these overnights to the receptive. It’s much easier to handle this way and saves the tour operator money because they don’t have to convert each individual payment from their currency to US Dollars. A tour operator who works with a receptive can often make one monthly payment for all their bookings that month. This saves them on bank wire fees.
In this industry relationships are key and this applies to working with receptives too. Tour operators develop close working relationships with smaller receptives and trust them because they realize how valuable they are to work with. Local suppliers, cvb’s, and states should develop close relationships with receptives for a number of reasons.
Tour operators often consult a trusted receptive when they want to expand a program or create a new itinerary. Schluter says he works with many tour operators who call on RMHTours first when they are looking for a new program or a new group route. “They get to know that RMHTours is a specialist…in the RMI region and call on our advice before making any definite plans or changes to their current programs.” This special attention is something provided by the smaller specialist receptive. Ross elaborates: “we are able to provide clients with scenic routing, special hotels and cities, and activities that one might skip if you didn't know the area better. It's easy to pick the shortest route if a route is map-quested, but companies that know the area will make sure you see everything you need to see. It's hard to do a full three-week tour in a place you have never been and choose the right options. That's why we are here, to make sure the clients do."
You don’t have to work with a receptive and this relationship may not work for your particular product. But it is to your benefit to explore whether or not it would make sense for your particular business. Some receptives specialize in fly/drives or groups, or in ranches or upscale lodging, others in particular markets, like Japan or Italy. You do not have to work with many receptives; you may choose just one or two that are right for you. Some tour operators will only work through receptives in our region so ask a tour operator who you want to work with which receptive they use.
If you choose to work with one you must give them your LOWEST RATE. At first you may think this is unreasonable, that you are giving away too much. Realize this is necessary because of the chain of bookings. Each party along the way must make some money or there is no incentive to promote and book. The receptive does not keep all the percentage discount that you give them. They keep only a small part of it. The tour operator and travel agent also get a share. In the end the guest will end up paying about what they would have paid had they booked it direct.
You will need to provide your rates early – the receptive needs to get these into their tariff and to the tour operators before they publish their information, all of which is done well in advance. For example, at Roundup 2012 they are looking for rates that cover 2013-2014. Also provide information on what your tax rate is because these are quoted together.
If you work with a receptive you must also be aware of international laws and their requirements. You cannot advertise certain services, like breakfast or free airport shuttles, and then not have them available once the guest arrives. If the hotel is undergoing renovations, or its pool or gym is closed, you must give adequate notice of these changes. Events in recent years, like the Icelandic volcano ash cloud or disturbances in North Africa, emphasize the importance of booking through a tour operator or travel agent. Travelers who booked online were not protected and received no assistance when they were stranded because of the ash cloud. By law, tour operators had to assist clients who booked with them. Events like these remind travelers to book with a reputable agency. It is another reason why you may want to associate with a receptive and not rely entirely on online business in the international market. Despite the growing worldwide trend to book directly online, there are still a great number of travelers who book only through agencies.
There will be a briefing session for suppliers at RMI’s Roundup in Buffalo where we talk about working with receptives and where you can ask questions of our two official receptives. Registered Roundup participants can also meet with them during the marketplace to discuss their particular needs.
Working with a receptive doesn’t mean you can’t also do individual direct bookings. It doesn’t mean you can’t work with several receptives. It does make your product more readily available to more outlets to purchase. In the long run if your product is available through more channels, you should get more bookings. Isn’t that what everyone wants?
Recognizing RMI's Official Partners
Our partners make it happen!
Official Marketing Partners:
Buffalo Bill's Cody/Yellowstone Country
Yellowstone National Park Lodges
Rapid City CVB
Visit Cheyenne, the Convention & Visitors Bureau
Southwest Idaho Travel Association (SWITA)
Mall of America®
Official Gateway Cities:
Denver, CO
Minneapolis/St. Paul/Bloomington, MN
Chicago, IL
Official Receptive Tour Operator:
Rocky Mountain Holiday Tours
America 4 You
Mega Fam Group Finalizes
By Mathias Jung
The RMI Mega Fam proves to be one of the best ways to showcase the region to those individuals that sell it as a holiday destination. This year, the Mega Fam will feature the states of Montana and Idaho over 10 days of sightseeing, activities and product education.
The 2011 Mega Fam is set to begin in Whitefish, Montana with the arrival of 35 tour operators from Europe. Traveling throughout Montana and Idaho via motorcoach will be seven operators from Italy, seven from the Netherlands and Belgium, eight from France, four from the UK and nine from Germany, Switzerland and Austria. In addition to that group will be official RMI receptive tour operators Rocky Mountain Holiday Tours and America 4 You along with RMI staff and state tourism representatives from Idaho, Montana, Wyoming and South Dakota.
The Mega Fam participants are a mix of owners, directors, product managers, and sales and booking staff from tour operators throughout Europe. These travel professionals currently feature the states of Idaho and/or Montana and either want to increase their knowledge of the area or want to add product based on this trip.
The group will begin their tour in Montana on Saturday, September 17th in Whitefish and will end in Boise, Idaho on September 23rd.
Marlee Iverson, Travel Trade Manager for the Montana Office of Tourism and Nancy Richardson, International Tourism Specialist for Idaho Tourism are hosting the group through their respective states.
Official RMI Gateway cities Chicago, IL, Denver, CO and Minneapolis/St. Paul/Bloomington (MSPB), MN will be hosting Pre and Post Fams in conjunction with the 2011 Mega Fam. The 2012 RMI Mega Fam will feature Montana and South Dakota.
RMI Moves to New Office
By Kim Birrell
RMI moved to a different office in Cheyenne in late August. Our new address is 2232 Dell Range Boulevard, Suite 101, Cheyenne, Wyoming. Please use this address for mailing. Do not use the PO Box (2169) for mail because we will discontinue it in the coming months. For those of you who are local and would like to visit us, we are located on the first floor, first office on the right as you enter the Aspen Ridge Building near the intersection of Converse and Dell Range. We have the same phone number but our extensions and fax number have changed. Here is our current information:
Rocky Mountain International
2232 Dell Range Blvd, Ste 101
Cheyenne, WY 82009
Phone: 307.637.4977
Fax: 307.634.8334
RMI Roundup
RMI's annual Roundup will be held in Buffalo, Wyoming from April 29 to May 1st, 2012. Tour operators from the UK, Germany, Italy, France and the Benelux region, as well as Australia and the Nordic region, will attend. Receptive tour operators will also attend. This is a great opportunity for suppliers to meet one on one with tour operators from these overseas markets in a cost effective way, right here in our region. The tour operators chosen already do business in our region or are interested in expanding their product in our region. Details about registration will be released soon. Watch for future RMI emails for details. We hope to see you in Buffalo!
RMI TRIP Reports Indicate Growth in Region
By Kim Birrell and Mathias Jung
Each year RMI measures available overnights in our region through its TRIP Reports. These Tour Research Inventory Product Reports show the amount of product offered in our target European markets of Italy, France, Benelux, Germany and the UK. This is not an attempt to show actual room bookings or visitation, instead they show inventory. We think it's valid to assume that if the number of overnights offered is growing (or declining) that demand for those products is growing (or declining) in each market.
Our overseas markets gather every tour operator brochure and search for tour operators online and extract all fly/drive, group, motorcoach, accommodations, itineraries and packages that contain tourism product in the RMI states of Idaho, Montana, South Dakota and Wyoming. This information, including the number of departures, number of overnights offered, overnight properties and other details, is entered into a database. After the data is calculated, RMI compares the number of overnights with previous years.
During the past year our states have increased as follows:
Idaho increased by 3%, Montana increased by 2%, South Dakota increased by 7% and Wyoming increased by 3%. Overall overnight numbers have increased by 3%, surpassing the 3 million overnight benchmark for the first time and indicating growth for the Real America region. While these numbers don’t measure visitation, they do measure the product (and in essence demand) and are predictors of growth areas.
Our market representatives tell us that interest in the RMI region has steadily increased over the last two years as these markets slowly recover from the 2009 global recession. In some markets major players have terminated operations or dropped product due to the uncertain economic climate. At the same time, smaller niche tour operators are emerging with RMI product compensating for the loss, showing solid demand for the region. Our TRIP Reports indicate strong interest in our region as evidenced by the continuing increase in the number of tour operators offering product and the overall increase in overnights.
During the past year the challenges for the travel industry have ranged from economic recessions and oil spills to earthquakes and political unrest. We’ve worked through these challenges and seen growth in every state again this year. The RMI region has been less affected by these negative global events than many other U.S. destinations since it is less reliant on popular demand and is more of a niche product with specific clientele.
We think it’s important to work together and monitor market trends to enable us to react quickly to changes in market demands on an annual basis. We recognize the Internet as an increasingly important tool that tour operators use as a booking mechanism and consumers and media use to find travel inspiration and research our region. We’ve seen a dramatic shift in business across our markets that has enabled tour operators to increase product diversity and visibility online. We feel increasing our online presence and marketing efforts to trade, media and consumer is essential to our promotional efforts and will compliment our traditional trade activities.
We anticipate the next several years will be challenging for everyone as economies continue to recover and the travel industry reaches levels comparable to that of the 2008 banner year. We are confident that travel from our European markets will make a stable recovery and US Department of Commerce projections support this.
RMI Website to be Overhauled
By Mathias Jung
The plans have been set in motion for a complete redesign of the RMI region travel website, www.RMI-RealAmerica.com. The fresh-look site targeted to the European community will have a user-friendly navigation while focusing on the iconic beauty that the states of Idaho, Montana, South Dakota, and Wyoming offer. Increased photos, videos and social media will highlight the special travel options available in the region. New content will provide visitors with an excellent travel-planning tool for those looking for a REAL AMERICA holiday. All new advertising opportunities with comprehensive stat tracking will be available. Look for the site to go live in spring of 2012.
Nuts & Bolts from Benelux
By Marjolein Fraanje
Talking About the Weather
The RMI region is obviously used to unexpected weather changes, but it has been exceptional this year, with unusual amounts of snow and a very late spring. In the Benelux it was not different and we like to talk about the weather, regardless the temperature, sunshine and precipitation. This year it has been a headline every day; we experienced a “summer” when it should have been spring, with temperatures over 80F, but the summer of 2011 will be remembered as one of the wettest and coldest of the last century.The influence of the weather on travel behavior is questionable, destinations that benefit are most likely the close range sun destinations, or maybe Florida.
Travel to long haul destinations is more likely to be influenced by the economic situation. And that still is a big question; the stability of the Euro still is a hot issue. Countries like Greece, Ireland, Portugal and Spain already received enormous amounts of financial support and in early summer even Italy needed to make drastic budget cuts to prevent more damage to their own economy and the Euro.
As for travel to the US, the market remains carefully positive. For 2011 tour operators report a similar number of USA passengers as in 2010. The web-based direct sellers are doing slightly better with on average a small rise in numbers. For 2012 we see that some of them keep expanding their tours in favor of the RMI destinations. The four states are an excellent alternative for frequent USA visitors and the market now knows that and sees the opportunities. Especially the web-based operators are flexible and for them it’s easy to add tours and general information about the Rocky Mountain States.
Internet Driven Market
The Dutch travel market has developed to be Internet driven. Even if the consumer doesn’t book online, he is likely to search and find his information online. Content, therefore, is getting more and more important since it improves search-ability in Google (market share of 95% in the Netherlands). SEO is the key word these days. Operators like Americastravelguide, Travelhome, Traveldeals, Tioga Tours and GoAmerica are filling their websites with destination information and tours. American Vacations just invested in a brand new website, filled with all kinds of information, pictures, videos, reviews, etc., to improve their Google ranking.
This raises the question what our RMI website can add and how we can we attract visitors. The website has been set up to offer basic information, support the tour operators and link the visitor through to the more detailed websites of the states and suppliers’ websites. The dedicated state pages give a general overview of the state, current weather, events and activities, national parks and major attractions and a map. On each page the visitor has the possibility to request free state maps and brochures. Each state has several sub pages on important topics like “Active”, “Culture and Indians”, “Nature and Parks”, or “Cowboys and Ranches” and a page to order maps.
We have added pages to give impressions rather than information - a photo gallery, videos and stories from visitors for each state. Finally, sample itineraries are featured, as well as all tour operators offering the region and publications on the states.
It’s all About SEO
With all the efforts tour operators put into the content of their websites it is an illusion to expect we can match their ranking in the search engines. The least we can do is to make sure we have all the necessary tools right; urls, meta titles, meta descriptions, headers, internal links, maps, pictures, videos, etc. We will need to make sure the url is mentioned in as many publications as possible. Not only print, but more importantly, online!
In the near future we will start working with Facebook and see how that fits in and what traffic that can generate, not only for our own website, but in the end for the websites of all our partners.
With all this, it is important that we do keep in mind what really is our goal: promoting this fantastic region and inspiring others to discover all of the beauty (although sometimes hidden and undiscovered) of Idaho, Montana, South Dakota and Wyoming.
And let’s be honest: What’s not to like?!
RMI Marketing Calendar
September 14-16 - RMI Mega Fam Pre Fam - Denver, CO
September 16-24 - RMI Mega Fam - Montana & Idaho
September 24-26 - RMI Mega Fam Post Fam - Chicago, IL & Minneapolis/St. Paul/Bloomington, MN
October 6-8 - TTG Incontri, Rimini, Italy
November 7-10 - WTM, London, UK
November 10 - UK Training
November 8-13 - EICMA Motorcycle Exhibition, Milan, Italy
November 12 - Wereldcontact Reismarkt, Netherlands
November 16-20 - Touristik & Caravaning International, Leipzig
News from the Region
Montana Designates Its First Scenic Byways
Montana recently designated their first two state scenic-historic byways: Giant Springs Road in Great Falls and Lake Koocanusa, a 42 mile segment on Montana Highway 37 in northwestern Montana.
In 1999, the Montana Legislature passed legislation for the establishment of a State Scenic-Historic Byways Program (SSHBP). The program was established to promote and enhance tourism and foster greater understanding and appreciation of the state’s historic and cultural resources. The SSHBP Advisory Council, in partnership with the Montana Transportation Commission, guides the development and implementation of a statewide network of byways designated for their exceptional scenic, natural, historic, cultural, recreational, or archeological features. In addition, the Council reviews applications and makes recommendations on which roads should receive designation.
Giant Springs Road
Although only 3 miles long, attractions along this byway include the Lewis & Clark Interpretive Center, Giant Springs State Park, Giant Springs State Fish Hatchery, fishing on the Missouri River, River’s Edge Trail as well as several picnic and overlook sites.
Lake Koocanusa
Lake Koocanusa extends 90 miles north from Libby Dam into British Columbia. The scenic byway highlights the southern half of the reservoir. The lake cuts a narrow fjord-like gorge between the Purcell Mountains and the Salish Mountains. Rock outcrops and ledges provide habitat for Bighorn Sheep. The surrounding Kootenai National Forest provides habitat for wildlife of all kinds.
Montana Winter Guide Available
The 2011-2012 Montana Winter Guide is now available for distribution. Stunning photography and a clean design showcase our 16 downhill ski areas, groomed snowmobile trail systems, cross-country ski trails and snowcoach tours.
New features and content help give a more complete Montana winter story. Check out the fold-out map, statewide things to do, fun facts, itinerary suggestions, traveler services and short stories on influential people who have helped shape winter in their part of the state. Over 40 accommodations and services listings complete the guide making your vacation planning a breeze. Get started now by ordering your copy at http://wintermt.com.
Two Idaho Trails Nominated to the Hall of Fame – Two popular biking trails in North Idaho have been named to the Rails-to-Trails Conservancy's Rail-Trail Hall of Fame. The Trail of the Coeur d'Alenes and the Route of the Hiawatha were both honored recently.
"We've had some rigorous debates here in the national office to narrow down our choices to the first 25 Hall of Fame inductees," said Karl Wirsing, director of Communications with the Rails-to-Trails Conservancy. "It's no easy task because there are countless deserving trails around the country."
The 15-mile Hiawatha and the 72-mile Trail of the Coeur d'Alenes were the only Idaho trails to be selected by the Washington, D.C.-based organization.
Hagadone Events Center
There is a new, exquisite meeting and event venue in Idaho. The Hagadone Events Center is located on the Coeur d’Alene Resort Golf Course on the shores of Lake Coeur d’Alene. This 11,000 square foot facility has massive sliding glass doors, tall fireplaces, incredible lighting and sound systems, and gorgeous landscaping. An expansive 6,000 feet of outdoor tiled deck space will overlook the beach, landscaping and lake views.
The expansion also incorporates a new swimming venue that will include a 25x70 foot pool with a full-length infinity edge, sunning decks, restrooms and a bar and snack area. Custom pavers and grass areas will surround the pool for sunning and relaxing and fully furnished cabanas will be available for rent. Guests of The Coeur d’Alene Resort and The Coeur d’Alene Inn will also be able to enjoy a new stretch of private beach.
Heise Hot Springs Zip Line Tour – 2011
Heise Zip is our newest attraction here at Heise! If fun, adventure, and excitement is what you’re looking for then you have come to the right place! We have created a zipline tour that consists of seven ziplines which cover almost a mile of terrain! On our zipline tour our experienced guides will give a brief orientation of the tour, get you geared up with all the safety equipment, and take you on a short ride in one our awesome Heise Zip utility vehicles up to the first zipline (which is 800 ft. long). The tour is designed so that the guides do all the work so you can experience the adrenaline pumping, jaw dropping thrill ride! Plan to take up to two hours (depending on size of group) for this adventure as you learn about the history of Heise and take in the beautiful mountains and gaze down at the valley and river below on the seven very different ziplines!
Jackson Hole’s Summer Beauty Recognized by Elle Magazine
The July/August 2011 issue of Elle Décor magazine recognizes the new and modern twist Jackson Hole has taken. This six-page article boasts the town’s glamorous lodging, such as the Four Seasons and the eco-chic Hotel Terra, new hip and inviting restaurants including Q Roadhouse, ll Villagio Osteria, and Rendezvous Bistro, and its unique shopping such as “Made” located in Gaslight Alley and the industrial-chic shop, “Floral Hardware”. The new vibe is luring sophisticated pleasure-seekers whether they are in search of rustic or the refined. For many Jackson Hole visitors, a perfect day begins outdoors and wraps up with a delicious dinner on the town that’s as beguiling as any top spot in L.A. or New York – but without the stress!
“Digital Detox” at Teton Mountain Lodge
In these modern times, a small but growing number of hotels are rolling out “unplugged” or “digital detox” packages to entice people who need a push to take a break from their computer and cell phone screens. Teton Mountain Lodge of Jackson Hole is one of those establishments. Their Solitude Unplugged Package offers a full day privately guided hike, picnic lunch, and two full spa treatments, however, upon checking in, you will be asked to part with and relinquish all digital items. The idea of this package and other programs are tied to our seeming inability to detach our eyes and ears from our cell phones and laptops – and enjoy our vacations! For more information on the Solitude Unplugged Package at Teton Mountain Lodge visit www.tetonmountainlodge.com.
Wyoming’s Dubois Main Street Receives 2011 Cowboy Keeper Award
Dubois Main Street was named as one of eight recipients for the 2011 Cowboy Keeper Award. Selection for the annual award is based on the level of significance of contributions to the preservation of pioneer heritage and cowboy culture. Dubois Main Street was named for their work to promote and preserve the unique cultural and western heritage of Dubois, Wyoming by fostering and supporting activities such as their annual National Day of the Cowboy event. Inspired by artist Joelle Smith, the award was conceived in support of the National Day of the Cowboy’s mission to increase awareness and celebrate the annual National Day of The Cowboy Resolution. The National Day of the Cowboy organization is honored to spotlight the efforts and accomplishments of these eight exceptional recipients. Each one represents a powerful element in the preservation of pioneer heritage and an energizing force in the ongoing expansion of the world’s cowboy culture. For more information on Dubois, Wyoming visit www.duboiswyoming.org.
South Dakota’s Great Places: Custer State Park
One of South Dakota’s Great Places is the second largest state park in America, home to one of the world’s largest publicly-owned bison herds, and known for interesting landscapes. It is Custer State Park, located in the Black Hills of South Dakota.
Custer State Park’s 1,300 bison have 71,000 acres to roam. Other wildlife, including pronghorn, elk, mountain goats, prairie dogs, and the park’s entertainers - the begging burros - also can be found at the park. It’s a place were visitors can see the wildlife, up-close and personal, along the 18-mile Wildlife Loop Road.
The campgrounds in Custer State Park offer unique landscapes alongside creeks or amidst pine forests. Additionally, Custer State Park Resort Company offers several lodging options, including the new Reunion Cabin. Staying in Custer State Park puts you just minutes from three scenic byways; Needles Highway, Iron Mountain Road and the Wildlife Loop Road.
There is no shortage of outdoor adventure at the park. Rock climbers test the limits along the “Needles” formations and fly-fishermen can enjoy abundant fishing. Mountain bikers, hikers, photographers, and road cyclists will all find the park exceptional for their trade.
The annual Custer State Park Buffalo Roundup is one of the grandest events at the park. It’s a weekend filled with Old West entertainment and heart-pounding adventure as cowboys and cowgirls round up nearly 1,300 bison.
Watch a short video of the Buffalo Roundup at Custer State Park.
Western South Dakota offers five national parks, monuments and memorials all within a day’s journey. Take a scenic drive through 1.5 million acres of Black Hills National Forest which contains the world-famous granite sculptures Mount Rushmore National Memorial and Crazy Horse Memorial. Venture into the depths of the earth at Jewel Cave National Monument, the world’s second longest cave. Continue your underground journey at Wind Cave National Park – America’s first cave designated as a national park. Also located within the majestic Black Hills is the second largest state park in the nation, Custer State Park. For a contrast in terrain, travel a short distance east to the Badlands National Park where millions of years of erosion have created an awe-inspiring spectacle. Year-round, South Dakota is a premier destination to experience nature’s beauty.Featured event:
January 26-February 5, 2012 - Black Hills Stock Show and Rodeo - Rapid CityFeatured Itinerary: South Dakota Winter
Begin your South Dakota Winter journey in Rapid City and drive south on Highway 16 to Mount Rushmore National Memorial. View America’s most famous faces covered with a dusting of snow. The next stop is Crazy Horse Memorial, the largest sculptural undertaking of its kind, where you can also visit the Indian Museum of North America and the sculptor’s studio. Not far from the memorial you will find Custer State Park. Keep your eyes open for buffalo, elk, deer, antelope and burros as you wind your way through the park. From there, travel south on Highway 385 through Wind Cave National Park to Hot Springs. Depart north on Highway 79 for Rapid City and tour a Black Hills Gold manufacturing plant. Then it’s off to Deadwood to try your luck at gaming or learn about the history of this gold rush town.Snowmobile through the northern Black Hills, where you can tour scenic Spearfish Canyon and Roughlock Falls Nature Area. Or, visit one of the "Dances With Wolves" filming sites. Another option is a ski trip to one of the ski areas for downhill and/or cross-country skiing.
Travel Professionals Tip
Become a fan on our Travel Professionals Facebook page. Click here to find travel tips and information on major events throughout the year in South Dakota.
News from Official RMI Gateway Cities
Minneapolis/St. Paul/Bloomington, MN
Visit Bloomington, Minnesota this holiday season to experience all the festivities that come along with this time of year! Bloomington is Home of Mall of America, offers 38 hotels and attractions galore. Plan to spend a couple days during the holidays at Mall of America, shopping the 520 stores, more than 50 restaurants and attractions to please everyone from the kids to the kids at heart. For unbeatable getaway packages, check out what the Bloomington Convention & Visitors Bureau has to offer friends and families looking for the perfect excuse to visit Mall of America – holiday Shopping!
Santa arrives inside Nickelodeon Universe on November 10. Come with your wish lists and a big smile when guests have the opportunity to meet the man from the North Pole. The Holiday Music Festival kicks off on November 25 with holiday cheer being spread around each corner of the mall. The Minnesota Vikings Cheerleaders host their annual Holiday Show on November 21, a tradition not to be missed.
On Thanksgiving morning, Mall of America will host the annual Walk to End Hunger. Beginning at 7:00 am, walkers can invade the mall to walk the 5k around the first floor of the mal, and scope out the pre-Black Friday sales. Visit www.mallofamerica.com for more walk information.
History of the Saint Paul Winter Carnival
Saint Paul, Minnesota Winter Carnival – 126th Anniversary
January 26 – February 5, 2012
www.winter-carnival.com
In 1886, Saint Paul was America’s fastest growing city. Growing from 39,000 residents in 1880 to 120,000 residents in 1886, Saint Paul had also become America’s third largest rail center. To celebrate their city’s success, Saint Paul business leaders produced the inaugural Saint Paul Winter Carnival, which was held during the first two weeks of February in 1886.
In addition to showcasing Saint Paul, the business leaders wanted to disprove a New York newspaper reporter who had described their beloved city as “another Siberia, unfit for human habitation in the winter.” Patterned after Montreal’s Winter Carnival, the first Saint Paul Winter Carnival included parades, skiing, snow shoeing, a blanket tossing contest, and push ball, a game played with giant balls. The most successful attractions were its ice castle and six large toboggan slides.
Throughout its 125-year history, the Saint Paul Winter Carnival has been an integral part of the social fabric of Saint Paul. Carnival reaches out to the people of the Greater Saint Paul area to weave a tapestry of cultures with educational and cultural programming.
Attendance – The Saint Paul Winter Carnival attracts approximately 350,000 visitors a year.
Ground Zero 360° - September 2, 2011 – January 2, 2012
The Field Museum
The Field Museum presents Ground Zero 360°, a photo exhibition that honors victims and their families and commemorates the valor of New York City policemen, firefighters, ironworkers, and other rescue workers who threw themselves into the recovery effort of September 11, 2001.
Ten years after those tragic events, large-scale, previously unpublished photographs of New York on the day of the terrorist attacks and in the months following will put you in the middle of Ground Zero. See how the dust and debris enveloped the surrounding area and look on as firefighters and police officers worked to save lives and conduct the recovery effort.
The exhibition was created by Nicola McClean, an Irish photojournalist, and Paul McCormack, previously commanding officer of the 41st precinct of the New York City Police Department. McCormack was among the many brave police officers who helped New York during the attacks and in their aftermath, while McClean took thousands of photographs around the city. The couple, now married, created Ground Zero 360° by weaving McClean’s images with McCormack’s story, conveying the chaos, courage, and emotions of September 11 in a vivid and personal way. Pieces of the World Trade Center buildings, as well as treasured personal items from lost rescue workers, are also included in the presentation.
Visitors will be able to touch fragments of granite and steel I-beam from the World Trade Center, and hear the city’s original emergency response radio calls from that morning. Also featured are small steel cross that ironworkers created on-site at Ground Zero, as well as an American flag that flew over Ground Zero. The families of police officer Brian McDonnell and fire lieutenant Paul Mitchell, who both lost their lives that day, have graciously donated personal objects reflecting the stories of the two brave men. These include uniforms, pictures and Medals of Honor and Valor. There will also be opportunities for visitors to share their own memories and thoughts about the meanings of September 11. Ground Zero 360, Inc. is a 501(c)(3) not-for-profit organization dedicated to preserving the memory of all victims of September 11.
Jellies - Now through May 28, 2012
The Shedd Aquarium
Be transported to the beautiful and mysterious world of sea jellies. In Shedd’s new special exhibit, Jellies, discover the intriguing ways these pulsing, translucent animals survive—and thrive—in the world’s oceans. Learn how a jelly can devour enough food to double its weight each day, or how sea nettles hunt by trailing their long stinging tentacles to paralyze prey upon contact. And they do it all without blood, bones, or brains. On Earth for millions of years, but at Shedd for only a limited time!
Fa La La …. Affordable Holiday and Winter Fun in Chicago!
Looking for a holiday even Scrooge would love? Chicago knows that it's hip to be thrifty and offers an amazing range of free or penny-wise seasonal fun to keep your family – and your wallet – laughing all the way from Thanksgiving to New Year's Day!
Things to Do
The holiday season officially kicks off on November 19 with the Magnificent Mile Lights Festival. The fun begins at 11 AM with live entertainment in Pioneer Court. At 5:30, emcee Mickey Mouse will lead a procession of celebrities, marching bands, and more to illuminate a million twinkling lights along Michigan Avenue. Don’t be surprised if you spot Santa and his reindeer zooming over The John Hancock Center. At 6:55, the first booms of the Allstate Fireworks Spectacular over the Chicago River will signal the stunning grand finale.
Ronald McDonald, Santa Claus, giant high-flying inflatables, and a cast of thousands will kick off the season at 8:30 AM November 24th at McDonald's Thanksgiving Day Parade (State Street between Congress and Randolph). Arrive early to stake out your viewing spot for the 78th anniversary of this thrilling spectacle.
The glittering cityscape reflected in “The Bean” will take your breath away when you join your voice with various choral groups and other folks at Caroling at Cloud Gate in Millennium Park on Friday nights November 25-December 16 beginning at 6 PM.
The Walnut Room at Macy's on State Street is Chicago’s iconic holiday eatery where you dine under the twinkling 45-foot tall Great Tree bedecked with 1200 intriguing ornaments, including many from the past. Enjoy full meals or lighter bites, and don't miss the Holiday Yule Log dessert. Be sure to see the animated windows at street-level which have delighted generations of visitors. Don’t forget to pick up some sweet goodies made with Macy's own popular Frango chocolate to take home with you.
Welcome 2012 at historic Navy Pier as spectacular free New Year's Eve fireworks light up the sky and Lake Michigan during this annual event. See their website for Fireworks display start time.
Shopping
Extraordinary shopping is just part of the experience at Christkindlmarket in Daley Plaza. As you stroll among booths selling toys, ornaments, jewelry, and clothing – many handcrafted by artisans – and such German specialties as nutcrackers, cuckoo clocks, beer steins, and other unique items, you'll savor the fragrant aromas and lively sounds of a 16th century German marketplace. In addition to great holiday shopping, don’t miss all of the tasty treats that are available including roasted nuts, sweet cakes and pastries, German chocolates, and candied goodies.
You'll also find savory German delicacies like sausages, sauerkraut, potato pancakes, and, of course, excellent beer. Christkindlmarket is open from November 23-December 24 in Daley Plaza. Admission is free.
Looking for one-of-a-kind gifts for those on your holiday list? Check out the shops in Chicago's great museums and cultural institutions. Among the city's great hidden shopping gems, these stores offer a wide range of specialty items at many different price levels – from apparel, accessories, books, art, music, paper goods, and home furnishings to special-interest items connected with museum exhibits that you won't find anywhere else. And you don't have to pay museum admission fees to shop. www.museumsinthepark.org
Beginning November 19, more than a million twinkling lights will illuminate your path up Michigan Avenue for shopping at great retail centers including The Shops at North Bridge, Water Tower Place, and The 900 Shops. Also, don't miss the hundreds of other fascinating stores and boutiques along this stretch of road from the Chicago River north to Oak Street.
Winter Play Time
Glide around for free from mid-November through mid-March (weather permitting) at the McCormick Tribune Ice Rink in Millennium Park on Michigan Avenue between Washington and Madison Streets. Bring your own skates or rent a pair for $10. See www.millenniumpark.org opening dates and times.
Talk about taking ice-skating to new heights… check out the indoor ice rink located in the John Hancock Observatory. The 900 sq ft. rink has great views of Chicago and the lakefront from over 1,000 above street level. Skating in the Sky at the John Hancock Observatory takes place from January through March 2012. Don’t miss the skating lessons, and celebrity appearances, and other planned activities. See their website for hours, fees and a calendar of events.
The Chicago Cultural Center is much more than a place to warm up. This architectural treasure is dressed in its holiday best and packed with fascinating free activities and performances. Stop by for a tour of this beautiful building, or get some great Chicago sightseeing and dining options at the Visitor’s Center located in the lobby of the Chicago Cultural Center.
Where to Eat
Feeling dazed and confused about which of Chicago’s innumerable dining options to choose? Let a Chicago dining expert be your guide.
Join Tastebud Tours, the Real Chicago Food Tour in the City of deep dish pizza, Chicago-style hot dogs and Italian beef. On a Tastebud tour enjoy not only the tastes of these iconic dishes synonymous with our great city, but also be introduced to other foods that Chicago has made famous.
Chicago Food Planet Food Tours specializes in food tours in Chicago’s most historic, delicious neighborhoods. Their signature Near North Food Tour visits eight food tasting locations from mom and pop specialty food shops to one-of-a-kind ethnic eateries, and provides a narrated glimpse into the city’s history and architecture, as well as insider restaurant recommendations.
Savor the city “one slice at a time” during a delicious exploration of culturally-significant and neighborhood pizzerias with Chicago Pizza Tours.
Each Chicago Dine Around Progressive Dining Tour includes three famous Chicago restaurants. Hors d’oeuvres are served at the first restaurant, the main course at the second, and dessert at the third. Chicago Dine Around selects restaurants which enjoy excellent reviews and which accommodate tour guests with preferential treatment. Meals include wine, and alternate menu options are available for vegetarians and those with food sensitivities.
Another tasty Chicago treat is Garrett’s Popcorn. You will see people all over the city carrying these bags around and nibbling as they walk. Garrett Popcorn Shops have been a Chicago tradition since 1949. Try the CaramelCrisp or the CheeseCorn, or get the best of both worlds with the Chicago Mix.
Denver Arts Week – November 4-12, 2011
Enjoy the fifth annual celebration of the city's vibrant, eclectic arts and cultural scene! Discover for yourself why Denver is earning a reputation as a world capital of art and architecture. Don't miss this week-long celebration of Denver's thriving arts scene, with special events, concerts, art shows, theatre, dance, special deals and discounts. Try something new and explore more than a dozen museums, 40 performing arts groups, eight neighborhood arts districts and 100 art galleries.
The Starz Denver Film Festival – November 2-13, 2011
The Starz Denver Film Festival, now in its 34th year, is the region’s largest annual celebration of film and takes place at the Denver Film Society’s home theatres – the Denver FilmCenter/Colfax and the Starz FilmCenter. The 2011 edition of SDFF will include more than 200 films from around the world with over 150 film artists.
National Western Stock Show & Rodeo – January 7-22, 2012
See rodeos, horse shows, Wild West shows, An Evening of Dancing Horses, Super Dogs, a downtown parade, the Coors Western Art Exhibit & Sale, Children's Ranchland and the Super Bowl of livestock shows.
Mile High Holidays – November-January
Beginning in November with fantastic shopping, hotel deals, and seasonal events, Denver is a great place to spend the holidays.
Denver Beer Fest – September 23-October 1,
Great American Beer Festival – September 29-October 1, 2011
9News Parade of Lights – December 2-3, 2011
Blossoms of Light at the Denver Botanic Gardens – December 2, 2011-January 1, 2012
Zoo lights – December 9, 2011-January 1, 2012
Annual New Year's Eve Fireworks Downtown – December 31, 2011
News from Official RMI Partners
Mall of America® will feature new stores and events this fall and winter to conclude another record year. The Mall is in Bloomington, Minnesota – only 15 minutes from downtown Minneapolis – and offers an exciting shopping destination for European travelers.
The Mall welcomed 28 new tenants in 2010 including Microsoft, Hugo Boss and Cadillac Ranch (restaurant). New stores and eateries opening in 2011 include Michael Kors, Stuart Weitzman, Armani AIX, Naartjie Kids, Bettie Page, See’s Candies and Sky Deck Sports Grille and Lanes. They will complement the Mall’s current 520 retailers including Macy’s, Bloomingdales, Abercrombie & Fitch, American Eagle, Lacoste, Levis and Gap.
The new stores strengthen Mall of America’s attractiveness as the number one U.S. shopping destination,” said Doug Killian, director tourism. “Guests enjoy leading designer brands, lower prices than many other parts of the country and no sales tax on clothing or shoes. Combined with exciting restaurants, events and family attractions, Mall of America is the ideal vacation getaway.”
The Mall will feature holiday décor, live entertainment and sales throughout the year-end holiday season. Mall of America conducts over 400 free annual events including Hollywood celebrity appearances and concerts. For more details, visit www.mallofamerica.com and click the “events calendar.”
In addition to shopping, guests can enjoy hours of family fun at Nickelodeon Universe® - the nation‘s largest indoor amusement park in the center of the Mall. Other family attractions include SEA LIFE Aquarium®, LEGO® Store, American Girl®, Theatres at Mall of America®, Moose Mountain Adventure Golf, The Flying Dutchman Ghostly Gangplank (ropes course), Amazing Mirror Maze and A.C.E.S. Flight Simulators.
Mall of America is located next to Minneapolis/St. Paul International Airport (MSP). The Mall is only 15 minutes from downtown Minneapolis and is linked to MSP and Minneapolis by Light Rail Train. 37 hotels are located in Bloomington and offer courtesy bus shuttle service to/from MSP and the Mall. Bloomington hotels feature affordable prices, attractive amenities and convenient access to all points in the metropolitan area. Visit www.MOAspecialoffers.com for full details.
The Mall offers more ways to save money with its Super Savings Coupon Book featuring over 200 discounts at stores, restaurants and attractions (over USD $1,500 in combined savings). The book can be purchased at Mall of America for USD $9.95 and is available complimentary to tour operators and travel agencies as a value-added benefit to their clientele. Contact Doug Killian for details on the coupon book voucher or any other aspect of the Mall. He can be reached at dkillian@mallofamerica.com or 952-883-8812.
Recently, Rapid City was selected as a finalist in the nationally sponsored Rand McNally and USA Today “Best of the Road” contest.
Through a voting process, thorough review, and captivating photos, Rapid City qualified in the category for ‘Most Patriotic’ Best Small Town in the United States. Other categories included ‘Most Fun’, ‘Most Beautiful’, ‘Friendliest’, and ‘Best for Food’. Vying for ‘Most Patriotic’ title rights along with Rapid City were five other small towns: Williamsburg, VA; Clarksville, TN; Peachtree City, GA; Ft. Leonard Wood, MO; and Emporia, KS.
The Rapid City Convention & Visitors Bureau was tasked with creating an itinerary showcasing the region’s ‘Most Patriotic’ elements in order to shine above the rest! With such stiff competition, this was no easy task. On Sunday, July 10 and Monday, July 11 the Road Rally team, known as Captain & Clark or Christopher Staudinger and Tawny Clark, visited Rapid City and the surrounding Black Hills as the last stop on their judging journey. From their spectacular time in the Black Hills, to a special dinner with military dignity or their encounter with the Mt. Rushmore mascots, Rapid City welcomed and embraced the Road Rally Team.
Captain & Clark left Rapid City with a renewed sense of multicultural partisanship. Road Rally team member Staudinger boasted about the pioneering spirit of America they found across cultures. The significance of both Mt. Rushmore National Memorial, dedicated to U.S. heritage, and Crazy Horse Memorial, dedicated to Native Americans’, left a pronounced impression. Representatives from the Rapid City Convention & Visitors Bureau attended the Annual Conference for Destination Marketing Association International (DMAI) from July 20-22 for continuing education. It was here the announcement was made that Rapid City was awarded as the ‘Most Patriotic’ Best Small Town in the U.S. in the Best of the Road contest
“One of the primary roles of a destination marketing organization (DMO) is to assist its destination in developing its true local flare,” commented Michael D. Gehrisch, DMAI President & CEO. “This competition has provided America’s small communities the chance to shine the spotlight on what makes their destination truly unique.
The Best of the Road competition has offered these small towns the ability to gain national attention, and USA TODAY and Rand McNally should be commended for their efforts.” Included with the designation is a feature in the 2013 Rand McNally Road Atlas, a USA Today feature, and a feature on www.bestoftheroad.com.
The Rapid City Convention & Visitors Bureau would like to thank all of the individuals and organizations who contributed to hosting Captain & Clark on their visit and those who shared their thoughts and votes via social media to help Rapid City earn the title of ‘Most Patriotic’ Best Small Town in the U.S.
By Gary Schluter
We are approaching the end of another busy summer season—and although September looks to be as hectic as any month so far, we are always pleased to have made it past Crazy August! August and September seem even crazier as they are very busy months for bookings to actually arrive for their holidays—but also as we look into the future towards 2012 with a lot of the product people in Europe working to finalize their brochures and publications and wanting new programs, rates, etc. 2012 Tariff is out—now working on the first addendum with the lodges and activities that gave us rates too late to be in the initial posting. Specialty tariffs are in their final stages. Our Thank You to All of our Booking Partners for another fantastic season!
At this time we are also getting ready for the fall promotion season with travels to Italy, Belgium and France coming up very soon. RMHTours is also looking forward to the Mega Fam as we always look at this as one of the top “Marketing Tools” for working with some of our “old” booking partners and the change to pick-up a couple of new potential tour operators as future booking partners. The route thru Montana and Idaho even has a few areas included that I have never seen, so looking to fill in my understanding of this region as well. Best regards to all – Gary.